Malaysia Airlines General Information

Call Centre 
Call: 1300 88 3000 (within Malaysia) / +603 7843 3000 (outside Malaysia) 

Customer Feedback
https://www.malaysiaairlines.com/my/en/help/contact-us.html

Enrich
Email: enrich@malaysiaairlines.com 

Health/ Medical/ Special Assistance
Email: meda@malaysiaairlines.com 

Mishandled Baggage
Email: mhlbag@malaysiaairlines.com

Flight Delay/Cancellation Confirmation Letter
Website: https://mhselfservice.malaysiaairlines.com/user/?language=en_US#/home 

Important Notice :
KUALA LUMPUR INTERNATIONAL AIRPORT - Drop off at the Departure Level
1.Business Suite/ Business Class- Door 4
2.Domestic Economy Class - Doors 1 to 3
3.International Economy Class- Doors 5 to 7

Travel documents

Remember to check that your passport validity (more than 6 month) meets the entry requirements of the destination you are flying to.

You’ll also need to ensure that you have the relevant visa, entry permit, health and other documents required by law for the destination, including any transit countries.

Failure to meet these requirements may result in denied boarding or detention and deportation by the respective authorities.

Baggage drop and check-in counters opening and closing times

ALL flights (flight operate by Malaysia Airlines):

Opens: 3 hours before departure

Closes: 1 hour before departure

Boarding

You’re required to be at departure gate at least 45 minutes before the scheduled time of departure or you’ll be denied boarding.

Airport have long queues due to complex security checks. Check-in early and proceed immediately to the departure gate.

Closure of Departure Gate

ALL flights (flights operated by Malaysia Airlines):

Closes: 30 minutes before departure

Meal

Meal will be served on flights where the flying time is more than 60min. Meal service may differ on MASwings and codeshare flights.