Bookings made on our website can fail for various reasons:
The searched availability is no longer available.
Travel inventories are sold worldwide and your search availability could the the last available. When trying to complete the booking, the searched availability has been taken by someone else that has book faster than you.
The searched availability has timed out.
Each search availability is held for approx 15 minutes. After 15 minutes, the search will expire and a new search needs to be done. There are occasions where the time taken from doing a search to completing your payment exceed 15 minutes, thus payment will be collected by our payment gateway but booking fails due to availability time out.
Supplier connectivity issues
Our website is connect to over 100 suppliers worldwide to get your the best travel prices. There are occasions due to slow internet connectivity with our suppliers or our supplier might be having system maintenance and bookings might fail.